Thinking of going down the holiday let route? We chat with Ross, a seasoned expert from Stallion Property Management. Ross brings a wealth of knowledge on optimising holiday lettings in Dorset, with a focus on maximising rental income through platforms like Airbnb and Booking.com.
Today, he’ll share valuable insights into the strategies Stallion Property Management employs to boost property visibility, manage guest turnovers seamlessly, and ensure property owners enjoy a stress-free experience. Get ready to uncover tips and tricks for successful holiday lettings as Ross answers key questions about Stallion Property Management’s approach to full-service property management in the vibrant landscape of Dorset and Hampshire.
How can Stallion Property Management help property owners in Dorset and Hampshire maximise rental income through holiday letting on platforms like Airbnb and Booking.com?
At Stallion Property Management we think outside of the box, we make your property stand out from the rest giving you a larger piece of the holiday booking cake, and the best thing about it is we live in an area that millions of people want to visit every year so its a win win situation!
What sets your company apart in terms of managing holiday let properties in Dorset & Hampshire?
We believe that communication is paramount. Each landlord and property has its own WhatsApp group with our team so communicating with us is a breeze and issues dealt with immediately. We use professional staging and photos to showcase each property ensuring more bookings and ultimately profit. We provide end-to-end management, including providing our own linen during changeovers, ensuring properties are well-maintained and ready for the next guest – enhancing the overall guest experience and less headache for the owners!
How do you handle the process of guest turnover for holiday let properties?
Our team takes care of everything from cleaning and restocking essentials to promptly addressing guest inquiries, these come through as push notifications between our team, this means all enquires from guests are dealt with within 3 minutes of receiving them. Cleanliness is the key with any changeover so its extremely important to make sure our properties are looking showroom ready for the next guests arrival.
Can you elaborate on the marketing strategies employed to increase property visibility on platforms like Airbnb and Booking.com?
We place our properties on three of the main platforms – Airbnb, Booking.com and Vrbo. As we are lucky enough to live in such a beautiful place, from April to September our properties are almost fully occupied. The key is keeping those properties full during the winter months, for these we use other platforms targeting workers and contractors who may be coming to the area for work and need short-term lets. Every property is monitored and we always adjust our prices in accordance with the demand. Keep in mind we also educate our guests on different things they can do and see in the area giving their stay a more personal touch to ensure the booking.
Can property owners customise the level of service they receive?
Absolutely, some of our landlords like to be a bit more involved than others and have access to not only the calendars but also the messaging service so they can see all communication between ourselves and the guests. The great thing about this is the landlord can always block dates out in the calendar if they wish to use the property for themselves or even friends and family. Then some landlords just want us to deal with everything and don’t want the stress and hassle of running a holiday let, everybody’s different, which is why we tailor make our service to our clients needs.
In what ways do you handle unexpected issues that may arise during a guest’s stay?
The guests can contact us 24 hours a day seven days a week, we recently had a guest who was flooded from the flat above them during their stay and this happened at two in the morning! Our team were there straight away and ended up putting them into another property whilst we dealt with the leak and help them move their belongings. These things happen and guests can get stressed so staying calm and friendly is key to ensuring everyones stay is a positive one, no matter what incidents may occur.
What’s the overall goal of Stallion Property Management when it comes to holiday letting in Dorset and Hampshire?
Our goal is to alleviate the burden on property owners, maximise their rental income, and ultimately create a seamless and positive experience for both property owners and guests. We take pride in our delivery and you only have to look at our Google reviews from our owners and our guest reviews on platforms such as Airbnb and booking.com to see that the proof is in the pudding! If you’re thinking of going down holiday let route or even having somebody help manage your current holiday let feel free to give us a call, even if you just want some advice or help to manage your own property, we will be happy to help!
CONTACT
T. 01202 287351
E. contact@stallionpm.co.uk
A. 303 Holdenhurst Road, Bournemouth, BH8 8BX
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