The first year can make or break a new development
Burns Hamilton’s Operations Director, Emily Gray, offers expert advice.
When a residential development reaches completion, it is easy to think the hardest work is over. The building is finished, purchasers are moving in and the developer is preparing to move on to the next project.
In reality, the first year of occupation is often the point at which a development’s long-term reputation is shaped.
This is the period when residents form their first impressions, service charge expectations are tested, defects and snagging issues come to light and the relationship between homeowners, developers, directors and managing agents begins to take shape. If that period is not handled well, frustration can build quickly — and once trust has been lost, it can be difficult to recover.
At Burns Hamilton, we often see that the most challenging issues in new developments are not simply technical. They are usually about communication, expectation and accountability. Residents want to know what is happening, who is responsible and when matters will be resolved. Developers need confidence that the handover process will protect the reputation of the scheme. Resident directors, particularly those taking on the role for the first time, need practical support to understand their responsibilities.
This is where early, experienced management makes a real difference.
A recent example involved a new-build development in Highcliffe where Burns Hamilton was appointed part-way through the sales process. We worked with the developer to prepare the budget, support compliance, maintain standards and begin building relationships with leaseholders before the freehold was transferred. When resident directors were later appointed, we helped establish a clear communication structure, an ongoing management plan and a practical approach to dealing with communal building issues. The result was continuity for residents, support for the new directors and a smoother transition into long-term management.
That type of work reflects what we believe good property management should look like: clear communication, practical problem-solving, strong relationships and a focus on getting the basics right from the outset.
The first year is not just about reacting to issues as they arise. It is about setting the tone for how the development will be managed, how residents will be communicated with and how confidence will be built between all parties. Done well, it creates trust. Done poorly, it can create problems that last for years.
For developers, landowners and professional advisers, appointing the right managing agent early can reduce risk, protect relationships and give residents confidence from the start.
If you are planning a new residential development, approaching handover or reviewing how a scheme will move from developer control to resident-led management, Burns Hamilton would be happy to share our experience and talk through the practical steps that can help your development get off to the strongest possible start.
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E. admin@burnshamilton.co.uk
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