With little glimpses of sunshine finally breaking through our recently erratic weather spell, it’s time we started turning our home improvement intentions to more alfresco territories. With this in mind, we spoke with the “all-things-landscaping” experts, Chris and Matt (Owners) at highly rated BH Garden Solutions to find out more about their unique approach and how they have been transforming gardens in the local area for over 7 years.
A people business
With Chris and Matt–possibly two of the friendliest business owners ever—at the helm it’s clear to see why so much of their customer feedback reflects their friendly, knowledgeable and professional approach. Having worked together before in what feels like a previous lifetime— managing a Windsurfing Centre abroad—the dynamic duo has years of prior customer service experience, which has trickled down into their now established landscape gardening business.
“It’s so important to us that every one of our team are as approachable as they are knowledgeable”, says Chris, “We want our clients to be able to ask any member of our team questions and to feel as involved in their project as they want to be”, he continues.
When they launched the company back in 2011 it started off as just the two of them, but now Matt and Chris manage a team of 10 talented individuals all of whom abide by the same ethos of putting customer service at the heart of the business. “Although we now have a larger team with multiple projects, Chris and I are a constant point of contact to clients throughout the process”, says Matt.
Dedication, Quality & Care
Chris and Matt started their business doing primarily maintenance work, small landscaping projects, now seven years down the line Chris, Matt and the team take on an array of landscape gardening projects—no one too big (and this includes commercial projects) or too small—as well as running the maintenance arm of their business.
When asked what their company values are Matt explained, “Customer service, quality of work and communication. Communication is really important to us and we make a point of checking-in on projects on a daily basis. Ultimately, we want our clients and all involved, to be as informed as possible so that we create a high-level of trust, where they feel safe in the knowledge that they are getting exactly what they have asked for, with no hidden extras.”.
BH Garden Solutions always offer fixed quotes, with itemised pricing so that you have a completely transparent overview of exactly how your money is being spent. “It can sometimes be a real struggle to find the balance between what you want the finished results to look like, and achieving this within your budget. But by breaking down the cost of each item we give clients the opportunity to dissect the project and make their own informed decisions, with the help and support of our knowledge and experience”, says Matt.
If you would like to talk to BH Garden Solutions about any potential landscaping or garden maintenance project, if you have any questions or would just like to talk through some ideas, then don’t hesitate to get in touch for a friendly chat:
t. 07919 370886