At Just Shutters we believe quite simply that there are two key factors to ensuring that we deliver a fabulous customer experience; providing the best quality products which offer value for money and superb, well trained staff. We have both and are rightly proud of the fact that we constantly strive to maintain our reputation for delivering the optimum customer experience from the first point of contact to the post- installation feedback. The difference between a good experience and a great one is often found in attention to detail, excellent communication and treating your customers as you would wish to be treated yourself.
Listening to customers and offering expert advice where appropriate forms the basis for the Just Shutters relationship. This is then strengthened by maintaining contact during the period between order and delivery and then ensuring that the installation is perfect; our Master Fitters always treat the customer’s house like a home and our feedback shows that this is key to completing an excellent job. We ask our customers for their comments after each and every installation and independent customer testimonials show that our high levels of customer service from start to finish result in recommendations to friends and family and repeat business.
Asking for feedback so that we can be sure that we provide the best possible service means acting on suggestions wherever possible, in fact some of our most successful changes have been as a direct result of a simple query from a customer.
Maintaining high levels of customer trust and confidence in our staff and the products we supply is critical to the continued success of the company and this can only be strengthened by delivering excellent service to our customers at all times.
The company was founded over nine years ago and the Just Shutters team has more than doubled in size in the past twelve months. Over this period the company has developed rapidly, yet has retained a great family atmosphere so often neglected in other organisations.
Everyone in the Just Shutters team feels passionately about the customer and all have heavily customer focussed backgrounds. Teamwork, excellent product knowledge and constant communication is critical to a great experience and the ongoing training and support that the team receive ensures that the customer benefits.
At a time when most customers have demanding family and work commitments it is often the case that home visits and appointments for installations are undertaken outside of and additional to a ‘normal’ working day. The design and installation team as well as the franchisees always go the extra mile to accommodate the customers’ schedules and their feedback reflects how grateful they are that a company puts their requirements first.
Being invited into a customer’s home creates the need for a high level of personal and professional integrity and the whole team upholds this core value at all times.
For more information contact Just Shutters:
t. 01202 240769